Discover & Understand
User Needs, Ease of Use, & Customer Experience
Stress-test products and services & check for disparities in client access, equity, usability, effort, experience, or outcomes. Great for new pilots and interventions or to gauge the performance of current offerings.
Design & Evolve
Products, Services, & Experiences
From clarifying the problem, to prototyping concepts, and developing solutions we work together to design, test, refine, & sync up work flows and interactions between your clients, staff, offerings, operations, & technology to limit pain & maximize value.
Optimize Performance &
Operational Efficiency
Ensure current resource constrained operations are delivering the best possible return on investment through tactful staffing studies, strategic reorganizations, and lean rapid improvements. We specialize in service and social sector settings.
Service Design & Operations Research
Professional Services
Our team is always here to support and provide professional services to our clients and partners. We also offer on call service retainers and master service agreements for preferred clients.
Develop
Compelling Strategy & Impact Roadmaps
Generate community roadmaps that leverage collaborative technology and resource investments across system partners to meet the demands of growing populations on governments, social systems, commerce. Our robust tools and expertise provide a tactical, modern alternative to traditional strategic planning for application in Smart City Strategy, Community Planning, and systemic reform efforts.
Facilitate
Civic Innovation & Stakeholder Workshops
Let us take the stress out of your next big strategy, design, or innovation workshop. No matter the group, size, or topic; count on us to curate and lead custom, engaging, & practical discussions to build alignment, challenge the status quo, & spark change.
